Privacy Policy

    1. Overview

    HomeTex (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

    This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our textile and fabric supply business, including wholesale, trade, and retail operations.

    2. Types of Personal Information We Collect

    We may collect the following types of personal information:

    Business & Trade Information

  • Business name and ABN/ACN
  • Trading, billing, and delivery addresses
  • Business contact details

    • Individual Contact Information

  • Full name
  • Email address
  • Phone number

    • Financial & Credit Information

  • Credit application details
  • Bank and trade references
  • Payment history and billing details

    • Website & Technical Data

  • IP address
  • Browser type and device information
  • Website usage data and analytics

    • 3. How We Collect Information

    We collect personal information through:

  • Trade account applications and credit forms
  • Orders, invoices, and transactions
  • Email, phone, and in-person communications
  • Website forms and online enquiries
  • Cookies and analytics tools
  • Third parties such as credit reporting bodies and trade references

    • 4. Purpose of Collection

    We collect and use personal information to:

  • Establish and manage trade accounts
  • Assess credit applications and creditworthiness
  • Process orders and arrange delivery
  • Manage payments and accounts receivable
  • Communicate about products, services, and updates
  • Send marketing communications (where consented)
  • Improve our services, systems, and website functionality
  • Comply with legal and regulatory obligations

    • 5. Credit Reporting Information

    Where you apply for credit:

  • We may collect and disclose information to credit reporting bodies
  • We may obtain credit reports to assess your application
  • We may disclose repayment history and defaults, where permitted by law

    • By applying for credit, you consent to the collection, use, and disclosure of your credit information for these purposes.

    6. Disclosure of Personal Information

    We may disclose personal information to:

  • Delivery and logistics providers
  • Payment processors and financial institutions
  • IT service providers and cloud storage providers
  • Credit reporting bodies and debt collection agencies
  • Professional advisers (legal, accounting, consulting)
  • Government agencies or regulators where required or authorised by law

    • We take reasonable steps to ensure all third parties handle personal information in accordance with the APPs or equivalent protections.

    7. Overseas Disclosure

    Some service providers may be located outside Australia, including cloud storage and IT system providers.

    Where personal information is disclosed overseas, we take reasonable steps to ensure recipients handle it in a manner consistent with the APPs. However, we may not always be able to guarantee overseas compliance.

    8. Data Security

    We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including:

  • Secure IT systems and password protection
  • Restricted access controls for staff
  • Secure physical storage of documents
  • Use of reputable third-party service providers

    • 9. Cookies and Analytics

    Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyse website traffic and performance
  • Support marketing and remarketing activities

    • You may disable cookies in your browser settings, but some website features may not function properly.

    10. Direct Marketing

    We may send marketing communications about products, services, and industry updates.

    You may opt out at any time by:

  • Clicking “unsubscribe” in emails
  • Contacting us directly

    • We comply with the Spam Act 2003 (Cth).

    11. Access and Correction

    You may request access to, or correction of, your personal information at any time.

    We may require verification of identity and may refuse access where permitted by law.

    12. Complaints

    If you believe we have breached your privacy, please contact us.

    We will investigate and respond within a reasonable timeframe, generally within 30 days.

    If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

    13. Retention of Information

    We retain personal information only as long as necessary to:

  • Fulfil business and legal obligations
  • Maintain accurate records
  • Resolve disputes

    • When no longer required, information is securely destroyed or de-identified.

    14. Changes to This Policy

    We may update this Privacy Policy from time to time.

    The updated version will be published on our website and takes effect upon posting.

    15. Contact

    HomeTex Group Pty Ltd
    14 Mary Ct, EPPING, VIC - 3076
    AUSTRALIA
    Phone number: (03) 7037 1802
    Email ID: sales@hometex.com.au
    Website: www.hometex.com.au
    ABN: 64 456 971 905